Responsible Gaming at tkbk
At tkbk, we believe entertainment and safety go hand in hand. Our responsible gaming framework gives every player in Bangladesh the tools, information, and support needed to keep gaming fun, controlled, and within their personal limits.
Our Player Protection Tools
tkbk provides a comprehensive suite of responsible gaming tools that are available to every registered player at no cost. These features are designed to help you stay in control of your gaming activity at all times.
Deposit Limits
Set daily, weekly, or monthly deposit limits on your tkbk account to ensure your spending never exceeds what you are comfortable with. Once a limit is set, it takes effect immediately. Reducing a limit is instant; increasing one requires a mandatory 24-hour cooling-off period to prevent impulsive decisions.
Session Time Limits
Define how long you can play in a single session. When your chosen limit is reached, tkbk will display a notification and, if you prefer, automatically log you out. This feature helps break extended gaming sessions and encourages regular breaks — an effective habit for maintaining a healthy balance.
Time-Out / Cool-Off
If you feel you need a short break from gambling, the time-out feature lets you pause your account for a period of your choosing — from 24 hours up to 6 weeks. During a time-out, you will not be able to log in, deposit, or place bets. The period cannot be shortened once activated.
Self-Exclusion
For players who need a longer break, self-exclusion allows you to suspend your account for a minimum of 6 months, up to a permanent exclusion. During self-exclusion, your account is fully locked and you will not receive any marketing communications from tkbk. Contact our support team to activate this option at any time.
Loss Limits
In addition to deposit controls, tkbk allows you to set a maximum loss threshold per day, week, or month. Once your loss limit is reached, no further bets can be placed until the period resets. This tool gives you a hard financial boundary so that a losing streak cannot spiral beyond your personal comfort zone.
Reality Checks
Enable periodic on-screen reminders that show how long you have been playing and your net position for the current session. These pop-up reality checks appear at intervals you choose — every 30, 60, or 90 minutes — and serve as a gentle nudge to pause, reflect, and decide whether to continue or take a break.
Our Commitment to Responsible Gaming
tkbk was built on the principle that online betting should be an enjoyable, affordable leisure activity — not a source of financial hardship or personal distress. We serve thousands of players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi, and we take our duty of care to every one of those players seriously.
Responsible gaming is not a box-ticking exercise at tkbk. It is embedded in how our platform is designed, how our support team is trained, and how we communicate with our players. Every feature on this page is available free of charge to any registered account holder, and our 24/7 support team is always on hand to help you activate any of these tools immediately.
Understanding Problem Gambling
Gambling becomes problematic when it stops being recreational and starts causing harm — financial, emotional, or social. Problem gambling can affect anyone, regardless of income, education, or background. The key distinction between recreational and problem gambling is loss of control: the inability to stop even when the consequences are clear and serious.
It is important to understand that gambling outcomes are determined by random number generators (RNGs) and probability. There is no system, strategy, or sequence that guarantees a win. Chasing losses — placing larger or more frequent bets in an attempt to recover previous losses — is one of the most dangerous patterns in problem gambling and almost always leads to greater losses.
If gambling is causing stress in your relationships, affecting your work or studies, or leading you to borrow money or hide your activity from family and friends, these are serious warning signs that deserve immediate attention. Please use the tools available on tkbk or reach out to our support team right away.
Keeping Gambling Fun and Safe
The following principles can help you maintain a healthy relationship with gambling. tkbk encourages every player — regardless of experience level — to keep these in mind:
- Set a budget before you play and treat it as an entertainment expense, not an investment. Only ever gamble with money you can afford to lose.
- Never chase your losses. Accept that losing is part of gambling and walk away when you reach your pre-set limit.
- Take regular breaks. Use session time reminders and reality checks to step back and reassess how you feel.
- Do not gamble under the influence of alcohol, drugs, or significant emotional stress. Impaired judgment leads to poor decisions.
- Keep gambling separate from your finances. Never use money meant for rent, bills, food, or family responsibilities to fund your gambling activity.
- Balance gambling with other leisure activities. A healthy lifestyle includes a variety of interests — gambling should be one among many, not the primary one.
How to Activate Responsible Gaming Tools
All responsible gaming features on tkbk can be activated directly from your account settings dashboard. Navigate to Account > Responsible Gaming after logging in to find the full suite of tools. Changes to limits and time-out settings take effect immediately. To activate self-exclusion, contact our support team via live chat or email at [email protected] — our team will process the request within one hour.
If you wish to increase a previously set limit, a mandatory 24-hour waiting period applies before the increase takes effect. This cooling-off period is built into our system intentionally and cannot be waived. Reductions to existing limits, however, take effect the moment you confirm them.
Support for Family Members and Carers
If you are concerned that a family member, partner, or friend is experiencing problems with gambling, tkbk encourages you to reach out to our support team on their behalf. We can guide you on how to discuss the issue sensitively and what steps are available. We also recommend connecting with dedicated problem gambling support organisations for professional counselling and advice tailored to your situation.
Warning Signs to Watch For
Recognising these signs early can help prevent a gambling habit from becoming a serious problem.
Quick Self-Assessment
Answer the following questions honestly. If you answer "Yes" to three or more, we strongly recommend contacting our support team or taking a break using our self-exclusion tools.
Available Limit Controls
All limit controls are available free of charge in your account settings. Limits can be set, reduced, or increased at any time subject to the conditions below.
| Limit Type | Periods Available | Takes Effect | Increase Wait |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately | 24 hours |
| Loss Limit | Daily / Weekly / Monthly | Immediately | 24 hours |
| Session Time Limit | Per session (custom) | Immediately | 24 hours |
| Reality Check | 30 / 60 / 90 minutes | Immediately | No restriction |
| Time-Out / Cool-Off | 24h / 48h / 7d / 6 weeks | Immediately | Cannot shorten |
| Self-Exclusion | 6 months / 1 year / Permanent | Within 1 hour | Cannot shorten |
Need Immediate Help?
Our dedicated responsible gaming support team is available around the clock. If you feel your gambling is getting out of control, reach out to us right now — we are here to help, not to judge.
Available 24/7 · Bangladesh Standard Time (UTC+6) · Response within 1 hour for responsible gaming requests
Age Verification and Underage Access Prevention
tkbk strictly enforces a minimum age requirement of 21 years for all registered players. During the account registration process, users are required to confirm their age and to submit valid government-issued identification as part of our KYC (Know Your Customer) verification procedure. Any account found to belong to a person under the age of 21 will be immediately and permanently closed, and all deposited funds will be returned to the original payment method.
We strongly encourage parents and guardians to make use of dedicated parental control software to prevent underage individuals from accessing gambling websites. A number of reputable filtering tools are freely available for desktop and mobile devices that allow you to block access to gambling platforms across your household's internet connection.
Gambling on Credit and Borrowed Money
tkbk strictly prohibits the use of credit cards as a direct funding source for gambling deposits. Players should never gamble with money borrowed from friends, family, financial institutions, or mobile money services such as bKash or Nagad credit facilities. Gambling with borrowed money dramatically increases the financial and emotional harm associated with problem gambling. If you find yourself considering borrowing to fund gambling activity, please use the self-exclusion tool immediately and seek professional support.
Protecting Your Account
Account security is an important element of responsible gaming. Never share your tkbk login credentials with another person. Sharing account access can lead to unintended gambling activity and makes it impossible for tkbk to accurately apply your personal responsible gaming limits. Enable two-factor authentication (2FA) on your account for an additional layer of security. If you suspect that someone else has accessed your account, contact our support team immediately to freeze it.
Our Responsible Gaming Pledge
tkbk pledges to: always provide clear and honest information about the odds and mechanics of every game on our platform; never market our services in a way that targets vulnerable individuals or those who have self-excluded; respond to all responsible gaming requests promptly and without judgment; and continuously review and improve our player protection systems. We view responsible gaming not as a constraint on our business but as a foundation for a sustainable, trustworthy platform that players can rely on for years to come.
Play Smart, Stay in Control
Your wellbeing is the priority at tkbk. Explore our games knowing that a full suite of player protection tools is always available in your account settings. If you ever need help, our team is one message away.